At InkCartPro, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
1. Returns
- Eligibility for Return: You may return items within 30 days of receipt for a full refund, exchange, or store credit. The item must be unused, in its original condition, and in the original packaging.
- Non-Returnable Items: Certain products, such as ink cartridges, printer papers, or any opened and used items, may not be eligible for return due to hygiene and safety concerns. Please contact us to confirm eligibility before returning these items.
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact our customer service team at info@inkcartpro.com with your order details.
- Our team will guide you through the return process and provide you with a return authorization number.
- Pack the item securely and send it to the return address (128 city road London, EC1V 2NX UK) provided by our team.
3. Refunds
- Processing Time: Once we receive the returned item and inspect its condition, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.
- Shipping Charges: Shipping fees are non-refundable. If you are returning an item due to our error, we will cover the return shipping costs.
4. Exchanges
If you would like to exchange an item, please contact us at info@inkcartpro.com. We will assist you with the exchange process based on the availability of the item.
5. Damaged or Defective Items
If you receive a damaged or defective product, please notify us within 7 days of receiving the item. We will arrange for a replacement or refund.